FAQ'S

What Payment Methods do we accept?

• We accept debit and credit card payments through our online terminals provided to us by the royal bank of scotland through cardsave.net
• Google checkout payments
• We do not accept paypal due to a high number of fraudulent transactions being submitted to us from hacked paypal accounts.

Are my Personal Details And Card Details Secure?

• Personal details are encrypted by our SSL, which means no one can read them over the internet except us and we only use them to process your order.
• Card Details are all processed through secure encrypted processors, we do not deal with your card details unless you place your order by telephone. we are a fully registered UK Company and have been accepted by the royal bank of scotland to take payments online.

Can we email xbox live cards to you?

• the answer is yes, as soon as payment is made and verification complete we'll send the scanned copy of the card over to you, which takes usually less than 5 minutes from time of purchase!

How Long will it take to recieve my xbox live membership card?

• as soon as payment is made and you have been verified, its sent to your registered email address within 5 minutes, you will also get a copy in the post - please check your email junkbox if you haven't recieved it.

Its been 10-30 minutes and i haven't received my order

• if you have paid via google checkout sometimes it takes longer than 10 minutes for their processor to verify your card and order - please bare with us we will be in contact as soon as everything is verified.

Why do we have to verify customers by phone?

• This helps us to verify real buyers from the people who are just looking for a freebie i.e. hackers who used hacked paypal accounts to buy from us.

How do i redeem my xbox live subscription card code?

you can redeem your subscription card code through xbox.com or on your xbox please see here

How do i get in contact with you?

• you can contact us via various methods - Live chat top left corner of the website
  • email - sales@thegadgetshack.co.uk
  • Phone - 0871 237 9722